1.What is the shipping fee?
❤All items are FREE shipping within Malaysia, except for certain apparels require RM100& above purchase to be applicable for Free shipping.
❤Spend and get Free shipping for :
- Indonesia/Singapore/Phillipines-Purchase of RM450&above
- For other countries shipping fee,do contact us for more info ,email:[email protected]
2.How long do I need to wait to get my items?
❤Ready stocks-2-5working days
❤Preorder items-10-14 working days
❤Bridal/premium gowns -14-40 working days
[Working days exclude Public holidays and weekends]
[ Kindly place order early to avoid delay on your items due to unexpected reasons eg bad weather/delayed custom release etc]
3.Do you provide custom size gowns?
❤For custom size gowns/dress(depend on availability),there is additional charge from RM30 onwards for premium gown.
❤Kindly check with us the custom size availability for each gown.
[It will take extra 1-2 weeks working days to complete and is not exchangeable/refundable]
4.What is Vee's Co. refund policy?
❤No refundable on all orders,except due to :
a)Wrong size/color/orders made by us
b)Out of stocks after order confirmed
d) Mis-shipped item
[No refund for wrong sizes/color ordered by customer. It is advisable to look for any local tailor for alteration.]
5.What is Vee's Co. exchange policy?
❤All items exchangeable for READY STOCKS items only ,and have to be made within 5 working days after you received your parcel.
❤We will dispatch the exchanged items after we receive the following:
1.Items to be exchanged
2.Processing & handling fee RM10 per item.
3.Postage fees will be bear by customers.
(Normal items RM10 postage,Premium Gowns-RM25 to RM50 postage fee, depending on weight)
5.Can I get refund for my order if the size is not suitable?
❤No. Do refer size charts of each item before you purchase.
❤If you are not sure how to measure, do refer here:https://www.vees.co/pages/measurement-guide
❤We are happy to help but may only suggest on the size,customers are responsible to decide on the final size to purchase.
❤Allow 1cm-3cm difference due to variance in measuring.
6.How are Vee's Co. apparels' quality ?
❤What you see is what you get! We priced our items based on the quality.
❤Rest assured most our items are same as model photo and we strive to get the best quality for our customers.
❤Incase there is difference of actual item from photos, we will inform you
❤View Customer review:HERE
❤Or view our actual videos/photos at our Instagram.
❤In case no actual photos available online,do request actual photo from us.(depend on availability)
7.Where are your apparels from?
❤All our items are imported from trusted partners/fulfillment centres from local and different countries.
8. Do you have a physical store?
❤Not at the moment.
9.Do you Rent your gowns? And any fitting allowed?
❤Yes kindly click HERE for available gowns. Fitting are not available at the moment, most of our gowns are in Free size, hence it is adjustable according to your size (Size S-XL).
❤For Kota Kinabalu customers, we can arrange to send gowns to your preferred location with additional fuel charge (according to our schedule).
❤Kindly read Gown Rental T&C before order.
Do email us if we do not answer your questions here ;)